× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/27/2002 2 Replies

[...trimmed text...]

You are SO right!! I really love the money people who charge the shop owners a fee to tell them that we are not worth more than 33% of the labor charge. Of course, if the labor rate was $100-$... Login to read more.

2 Replies Received (View Replies)