× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/22/2002

[...trimmed text...]

Okay, you are in the shop because your check engine light is illuminated, and you don't know why you are there? Come on. You don't bring your car in for the hell of it. The customer is there with a pr... Login to read more.