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International Automotive Technicians Network
Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/22/2002 6 Replies

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Your talking about an hour checking out the car. I'm talking about 5 minutes for the service writer to check the codes. "It's the discombobulator." "Is that bad?" "Yeah, but we can get it fixed in an ... Login to read more.

6 Replies Received (View Replies)