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Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/22/2002 5 Replies

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John,

OK, let's play this out. First car in the door shows a code 1--oxygen sensor. It's a 1990 Accord, a simple car.

What would you give the customer for an estimate?

Secondly, how do you answe... Login to read more.

5 Replies Received (View Replies)