× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/22/2002 43 Replies

[...trimmed text...]

Everyone knows how much the authorized MAXIMUM is. The problem is that estimates tend to become MINIMUMS. If your tech identifies the problem in 15 minutes, do you still charge the customer for the or... Login to read more.

43 Replies Received (View Replies)