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Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/21/2002 55 Replies

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There is a lot of confusion in this thread over the definition of flat rate Hal. We are technically not a flat rate shop. The techs are paid hourly with a bonus if a certain number of billed hours per... Login to read more.

55 Replies Received (View Replies)