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International Automotive Technicians Network
Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/21/2002 3 Replies

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Hal,

If your question is, "Are your technicians paid strictly on the flat rate system?", the answer is no.

Everyone in the shop has an incentive pay system. The front office gets more money when t... Login to read more.

3 Replies Received (View Replies)