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International Automotive Technicians Network
Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/21/2002

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George,

Amen!

We have a Saab customer whose 9000 keeps blowing the sunroof fuse. It has been like this for a year. She keeps replacing the fuse. I explained that to find the problem would need som... Login to read more.