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International Automotive Technicians Network
Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/20/2002

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I just went throught the same thing with one of my father's cars. He's been going to the same mechanic for 20 years or so--long before I became a tech. Anyways he had a 90 Buick Lesabre that the check... Login to read more.