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Re: Increase Customer Satisfaction by CHARGING for Diagnostic Time
Posted to Shop Management Forum on 1/20/2002 4 Replies

Hi George,

Although I agree 100% with your post I still find it troubling that the concept of "Flat rate diagnostics" still exists within this context. Too many times in the aftermarket there is no way to anticipate the type of stuff that can fail, or how. ... Login to read more.

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