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Re: Kissing Certain Customer's You Know What
Posted to Shop Management Forum on 7/30/2019 1 Reply

Personally, I try to avoid either extreme ---"you're late, no car repair for you!!" or "yeah, we'll drop everything for you..."

Basically, I have a two strike rule, you miss/be late for two appointments, you go on the drop off only list.

There are some sho... Login to read more.

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