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Re: Service writing, not understanding sales
Posted to Shop Management Forum on 7/22/2019 5 Replies

You're right, there is no sell in any of that.

There is a final step, and it seems like common sense, but the final step is the sale. "Do you want me to get started on that?"

Without that question, it's not a sale, it's just an observation. "Your car needs... Login to read more.

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