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Re: Understanding Clients or How to Earn More With Less Stress
Posted to Shop Management Forum on 5/13/2019 6 Replies

Many times, customers have an 'emotional response' to situations- ''That tire is BRAND NEW, how can it have an unfix-able tire puncture?'' Counter people need to bring customer back to reality sometimes- ''Tire punctures do not discriminate, they can puncture... Login to read more.

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