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Re: To warranty or not to warranty?
Posted to Shop Management Forum on 4/18/2019 5 Replies

10 days, 10 years = no difference. A mistake is a mistake. If I spend time "fixing" something that does not fix the complaint, then I do not charge for that.

I would, however, be sure to explain to the customer everything I did, admit my mistake, apologize, ... Login to read more.

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