I have thought about your post/situation. Have you asked all of your techs, what can I do to make you happy? Have you listened to the gripes of the tech, in your sights? I would like to hear what his comments, complaints, pot stirring actions are.

I bet the two stay there because of the money they earn, and you have not fired one or both, because it would be a monumental task to replace them, master techs that produce are not an easy find, I bet you know this. And looking at your shop web page, it looks like you work on a lot of German vehicles, as well as many other makes, now I believe you have two, very talented, experienced, valuable guys there. Correct me If I am wrong, so far.

Firing them would cost you a lot more than taking care of them.

Why don't you treat them like you do your best customers? They make you more money in a year than any customer!

This is a toxic industry, have you considered they are a product of their environment?

So, again, ask them, all of your staff , what can I do to make your day, job, time at work, easier? Ask them what it will take to stop the bitching?

I would like to hear their response, I think this is a critical first step to identify the CAUSE of the PROBLEMS you have asked guidance on.

People, and a shop are not easy to manage, add customers, now you have a challenge. As you have stated. I hope you share what the two desire to be happy. It often is within reason, and cost. But if you don't know what is important to them, how can you manage them, or fix your concern. If your system of operation causes them some grief, you may be able to meet 1/2 way. Meeting half way in all relationships, is the only way, a healthy relationship will endure, there is my wisdom thought. You do this for your best, or all of your customers, are you caring for your employees as MUCH?

For the tough love, fire them crowd, SHAME ON YOU, out of the frying pan into the fire is what I see in that advise, the beatings will continue until morale improves...…………..

I hope to hear your thoughts on my advise.

Its only money, lots of money.

Marty from Indiana