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International Automotive Technicians Network
Re: Are Napa Corporate stores the same in regard to poor service
Posted to Shop Management Forum on 2/22/2019

Yep. When I managed a large franchise shop 10 years or so ago I was constantly told to sell the benefits of the "Warranty" as the reason for the increase in cost. People aren't stupid except maybe us for believing a warranty is actually such. Today, especially... Login to read more.