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International Automotive Technicians Network
Re: How to politely ask a client to 'move on'
Posted to Shop Management Forum on 2/20/2019

I remember the first customer I fired. I was so nervous. But as the words rolled off my lips I had a feeling of calm that came over me.

I have only had to fire a few more after that but it has actually become comical.

I had an customer yell at my SA one ti... Login to read more.