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International Automotive Technicians Network
Re: How To Handle Customer 'Add-ons'
Posted to Shop Management Forum on 9/11/2018

Then the gift gesture just got what is the norm. {no good deed goes unpunished}. A phone call is made and the customer is asked for time to locate the problem. {as should have happened in the first place}, which would have prevented the extra phone call. Login to read more.