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International Automotive Technicians Network
Re: How To Handle Customer 'Add-ons'
Posted to Shop Management Forum on 9/10/2018

Nope, new issue, new charge unless it is something that is a simple minute fix. You got to be fair both ways.

I see it all the time, the "Oh while you are at it" customer. Just simply explain it will cost extra because it takes time to diagnose and get it fi... Login to read more.