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International Automotive Technicians Network
Re: Positioning of independent shops vs. dealer service departments
Posted to Shop Management Forum on 1/4/2002 2 Replies

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#1 Dissapointment with the service from the dealer

#2 More personal service (they like being able to talk to the tech if they want/need to)

#3 Lower price

That's what I'm told by customers that ... Login to read more.

2 Replies Received (View Replies)