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International Automotive Technicians Network
Re: Customers Not Returning Calls, Text or Checking Emails
Posted to Shop Management Forum on 6/14/2018

Whats bad is you get the car diagnosed, or brakes all apart, make the estimate, call and wait. Then you call again. You have it on the lift, Tech waiting, ready to order parts. Then 4 hrs later they call "this number is on my phone, did you call me", "Well, i... Login to read more.