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International Automotive Technicians Network
Re: Phone call time audit? 80/20 rule for calls
Posted to Shop Management Forum on 5/15/2018

I rid myself of a lot of time-wasters. Unless they are spending big $$$$ I'm not losing 20 minutes on some BS call. Easy to check their spending here with shop software,sometimes while I am on the phone with them.

I do over 50% of my appointm... Login to read more.