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International Automotive Technicians Network
Re: Phone call time audit? 80/20 rule for calls
Posted to Shop Management Forum on 5/15/2018 1 Reply

Hey Chris,

I learned a very useful tact (I believe Becky was the one who taught me this) many years ago. Most of my 1st time callers I believe they are trying to figure out if they can actually afford to bring their vehicle in (their calling you hopefully be... Login to read more.

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