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International Automotive Technicians Network
Re: Phone call time audit? 80/20 rule for calls
Posted to Shop Management Forum on 5/15/2018

I spend more time with customers who tell me they are tired of going to the dealership. They are already accustomed to paying high rates, they just need their car fixed, and no BS. So those get more of my time, and it usually pays off. No disrespect to any dea... Login to read more.