× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Phone call time audit? 80/20 rule for calls
Posted to Shop Management Forum on 5/14/2018

We spend all time necessary to help people be comfortable, but we make it clear early on that we don't provide estimates without prior evaluation and that we charge for testing. This helps limit the time spent on conversations that won't go anywhere but also k... Login to read more.