× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Phone call time audit? 80/20 rule for calls
Posted to Shop Management Forum on 5/14/2018 2 Replies

I have been at this for 4 years, so I don't have near the experience of others, but I try to get everybody off the phone pretty quick. If it's the price shopper, I make every attempt to convert that into an inspection, with zero estimate over the phone. If the... Login to read more.

2 Replies Received (View Replies)