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International Automotive Technicians Network
Re: Phone call time audit? 80/20 rule for calls
Posted to Shop Management Forum on 5/14/2018

As soon as they start to repeat themselves on the phone, I go pretty silent. If they are at the counter, I say "OK, we will check it out", and I move on to the next thing. Ain't nobody got time for that.

I know people think I can be rude, but I generally fix... Login to read more.