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International Automotive Technicians Network
Re: Phone call time audit? 80/20 rule for calls
Posted to Shop Management Forum on 5/14/2018

I stop as soon as the conversation starts repeating itself. "Are you sure it isn't...." or "I really just want to know a ballpark..." etc. etc. I find that I can end most conversations in 10 minutes or less for the initial appointment. If I have to explain opt... Login to read more.