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International Automotive Technicians Network
Phone call time audit? 80/20 rule for calls
Posted to Shop Management Forum on 5/14/2018 21 Replies

Have any of you numbers guys / gals ever done an in-house study of your (or employees') time spent on the phone and correlated it with $ earned / appointments scheduled?

Just curious what you may have learned.

Our phone lines ring off the hook. This sh... Login to read more.

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