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International Automotive Technicians Network
Re: Building a service advisor from scratch
Posted to Shop Management Forum on 5/12/2018

The biggest drawback to hiring a "non-car" writer is the ability to ask the proper questions about customer complaints. The questions that a tech would want to ask.

It can be taught, but I think in most cases, I haven't seen it work out well.

On the other ... Login to read more.