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International Automotive Technicians Network
Re: Building a service advisor from scratch
Posted to Shop Management Forum on 5/10/2018

We had a girl SA that could sell coolant flushes on air cooled 911s

When I hurt my neck and got stuck on the service drive I would score lowest on CSI in the explain the repair category. I was over explaining and customers thought I was blowing smoke up thei... Login to read more.