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International Automotive Technicians Network
Re: Letting a customer go
Posted to Shop Management Forum on 4/3/2018

They know it's broken, otherwise they wouldn't have brought it to you. They just don't know (acknowledge) that it's filthy. But, if they don't acknowledge that it's broken, then this is even easier, "Yes ma'am, everything is fine, have a nice day." Login to read more.