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International Automotive Technicians Network
Re: Letting a customer go
Posted to Shop Management Forum on 4/3/2018

It's not only disgusting, it is dangerous.

Be none judgmental and tell her that the vehicle is not in a condition that it can be worked on. Clean it and bring it back and you will see what can be done.

It worked for my dad who's car was a mess. "Hey dad! R... Login to read more.