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International Automotive Technicians Network
Re: Letting a customer go
Posted to Shop Management Forum on 4/2/2018

Yowzah! That's bad.

No easy way to deal with this one. If it were it me I'd just say something like,

"Ma'am, I appreciate your business but I just can't ask my techs to spend all the time it would require to clean out enough stuff to work on your car then ... Login to read more.