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Re: If you could go back 10, 15 years
Posted to Shop Management Forum on 3/21/2018

Matt hire a customer service specialist it will be the best thing for you.

I am an extrovert and I love people and I finally hired guys to do what needs to be done. I only deal with special cases now, pro bono or engineers.

FWIW neither of my counter peopl... Login to read more.