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International Automotive Technicians Network
Re: Regulars That No Longer Come In
Posted to Shop Management Forum on 3/1/2018

I have a 'competitor" about 3 miles from me. They recently changed owners and a new service writer. I think I have gotten 20 new customers this month from them. Should I send a thank you note and flowers? One of the guys that works there told me 2 months ago t... Login to read more.