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Re: The three 'C's of auto repair
Posted to Shop Management Forum on 2/25/2018 1 Reply

Working for a dealer, the 3 c's are very important to be done correctly.

First, you have to confirm the customer complaint. If you can't, it stops right there. You are setting yourself up for a headache if you don't. Once verified you need to find the cause ... Login to read more.

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