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International Automotive Technicians Network
Re: The uncomfortable cust parts questions
Posted to Shop Management Forum on 2/12/2018

Customer: "You make plenty of profit on the labor at $XXX an hour. Make it on the next guy, I don't know? Charge me a little extra if you have to, I understand."

So you explain it better. Again. Back. Forth. Maybe install the part. Maybe not. Time is spe... Login to read more.