× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Mediocre Service and Vulnerability
Posted to Shop Management Forum on 1/22/2018

Recently read "The Effortless Experience" by Matthew Dixon, Nick Toman, & Rick Delisi. Their organization does customer service and customer loyalty studies among other things. The main premise of this book is that satisfied customers are very different from l... Login to read more.