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International Automotive Technicians Network
Re: Service writer and technician interaction
Posted to Shop Management Forum on 11/28/2017

The job of the service writer is a basic verifying the concern. Customer says the MIL is on, the writer should look make sure it is on, if not ask the customer when it came on. Same with door makes a noise, or radio doesn't work.

Only work I can see a writer... Login to read more.