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International Automotive Technicians Network
Re: VIP List
Posted to Shop Management Forum on 10/10/2017 1 Reply

Remember their name.

If possible, remember their wife's/husband's/kid's names.

Greet them by name when they walk in.

The bar for customer service is so low now that being greeted by somebody saying "Hi Judy, how are you today?" is MUCH better than "What ... Login to read more.

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