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International Automotive Technicians Network
Re: I get a multitude of calls
Posted to Shop Management Forum on 9/8/2017

I still remember a conversation I had with a customer after the repair was done and it was time to pay the bill. New customer, never been in before.

Customer: "You should give me a discount."

Me: "for?"

C: "Good customer discount.

M: "How do I know you... Login to read more.