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International Automotive Technicians Network
Re: Providing the Ultimate Customer Experience
Posted to Shop Management Forum on 3/8/2017

The times I've gone "wow" were when I got something I wasn't expecting. One shop saw I had a replacement shift boot in the car and installed it. Another detailed my car. Another did a full inspection of my car, brakes, fluids, drips, etc and recommended servic... Login to read more.