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Re: whos job is it to go for a ride with customers?
Posted to Shop Management Forum on 3/5/2017

Agreed, go for that ride and add .3 or so to repair order. How much time is lost because we hear lots of noises and Diag all of them only to find out the customer was well aware of all the suspension clunks up front but is now only concerned about the squeakin... Login to read more.