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International Automotive Technicians Network
Re: Little Things Mean A Lot
Posted to Shop Management Forum on 1/9/2017

I do the easy free stuff all the time! However I do look at customer history first, because if they have only been in for tire repairs once a year for 3 years straight, I choose not to leave the counter. If they are great customers, a free 194 bulb it is, I am... Login to read more.