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International Automotive Technicians Network
Re: Punishing the Technician
Posted to Shop Management Forum on 1/7/2017

Alan,

In the past I was a shop General Manager for over 10 years for a chain company. I was also their training manager.

My daily responsibilities were: Manager, SW, shop foreman, Technician. I sold service, diagnosed cars, managed all problems, handled th... Login to read more.