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International Automotive Technicians Network
Re: Do you keep him as a customer
Posted to Shop Management Forum on 12/3/2016

I'm not sure why the talk of "firing him."

You took it upon yourself to explore a warning light on his car, and he says he plans to fix it himself. So you want to fire him for that?

Not everyone wants you (or me) to do every repair. Sounds like he never as... Login to read more.