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International Automotive Technicians Network
Re: Do you keep him as a customer
Posted to Shop Management Forum on 12/3/2016

As long as you charge for the diagnostic, there isn't problem.

Now, if you simply hooked up the scanner as part of the inspection, then yes, you have a problem. You are giving away services for free.

There is a difference. He knew the CEL was on when he br... Login to read more.