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International Automotive Technicians Network
Re: Do you keep him as a customer
Posted to Shop Management Forum on 12/1/2016

Just charge him for the diag, be nice to him, and help him out.

If you help him out on this one, there's a good chance he comes back to you when the truck needs something that he can't do himself.

Now... if he thinks you should diag and advise him for free... Login to read more.