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International Automotive Technicians Network
Re: Do you keep him as a customer
Posted to Shop Management Forum on 12/1/2016

Not worth firing, because the customer has a right to repair himself.

If you did not charge for the diagnostic time, the thing to do next time a situation lik ethis arises, is call the customer, and say, "check engine light is on with a code for X. I can dia... Login to read more.